Free Electrical Installation Estimate + 2 Hour Arrival

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Customer Service Representative

Position responsibilities include : assist on answering overflow call volume, working closely with other CSR, customer service representatives and dispatch team managers
Take incoming customer’s information down and enter into our system while adding appropriate tags to each call based on potential, likelihood of high ticket projects
Following along with a pre written script to obtain all relevant information
Assist technicians in the field to help route them to the next opportunity, close out calls, follow up with previous customers to do happy checks and also seeing if they are ready to proceed with work
Typical schedule is Monday-Friday 7am-5pm and Saturday 7am-12pm every other week or every few weeks based on overall work load and call volume


Daily responsibilities include running approximately 4-7 appointments depending on work load / seasonal demand
Meeting with customers at their home to determine their issues as well as executing steps of the call to maximize potential such as the ‘greet’ – explore and presenting, walking through repair options with customers
Certain small projects will be expected to be completed by technician on site, while larger projects will have an installation team that will follow behind and will be technician’s responsibility to gather materials for install crews and provide installation procedures and practices for successful installations
Pay structure is hourly/overtime/commission and bonuses when reaching certain milestones based on weekly and monthly goals
Pay: $40,000.00 – $80,000.00 per year
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